Terms and conditions of use

Terms of sales

These Terms and Conditions of Online Sales (these "Terms") apply to the purchase and sale of products through IamFoods.com (the "Website"). These Terms are subject to change by I AM Foods Inc. (referred to as the “Company”, "us", "we", or "our", as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the "Last Updated Date" referenced on the Website. You should review these Terms prior to purchasing any product or services that are available through this Website. Your continued use of this Website after the "Last Updated Date" will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use (available at: www.IamFoods.com) that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for products or services through this Website (see Section 9).

  1. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
  2. Prices and Payment Terms.
    1. Prices posted on this Website may be different than the prices for the products that offered on other websites or in physical retail establishments. All prices, discounts and promotions posted on this Website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your order total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions at any time and to cancel any orders arising from such occurrences.
    2. We may offer from time to time promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
    3. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept most major credit/debit cards, as well as PayPal and Apple Pay, for all purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
  3. Shipments; Delivery; Title and Risk of Loss.
    1. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping and delivery of your order.
    2. Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Credit Terms Policy

All first time customers are terms prepaid. If customer requests credit terms, they will be required to complete a credit application; which will be reviewed and determined within 4 – 6 weeks from date of submission. If credit is established, customer is expected to pay within terms; any past due account will lose terms. The cost of any collection or legal fees is responsibility of the delinquent account.

Shipping and Delivery

All prices on orders are FOB Miami/Ex Works. Delivery of orders are subject to a delivery fee depending on volume and destination (see delivery chart). We use an established local carrier for deliveries to give a better in-land freight fee; however, for small parcel orders we will use Fedex or UPS or any other courier of your choice provided customer supplies the Shipper Account Number. Freight charges will be applied on the invoice, unless shipper account number is supplied. Warehouse Packaging All merchandise will be palletized and shrink wrapped on regular pallets unless otherwise requested. Fees are applied for special packaging, ie, coolers, ups 84 boxes, e-containers, e-h containers and USDA pallets.

Claims

Our responsibility ceases once our carrier delivers shipment to the freight forwarder from our facility. Please make sure that shipments are checked for damages/shortages immediately and if any discrepancy note it on the Bill of Lading upon delivery. All claims must be filed with the trucking company delivering your order, whether it is our carrier, Fed Ex, UPS or the like. In any case, it is crucial that you contact us immediately. We only guarantee 4 months – 6 months for claims due to short or expired merchandise we need pictures upon submitting your claim. Credit for damages during overseas transit are not accepted. A credit claim form must be completed and submitted with 14 days of receipt for review. Credit deductions are only allowed with prior authorization.

Export Documents

Export Certificates, i.e. Certificates of Free Sale, Meat and Poultry, Seafood, etc. must be requested prior to submission of order to ensure proper coordination. Additional fees will apply accordingly.